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Shipping to NL? Enjoy FREE SHIPPING when you spend €500 or more.

Last updated May 19, 2023

SHIPPING & RETURNS

Shipping

Share details about your shipping policies, item returns, or customer service.

Returns For Non-EU residents

All products purchased in person and via our website are final sale, so please ensure that you carefully review the product images and description to get a clear understanding of each product's condition.

If you have any questions before placing your order, please feel free to reach out to our team.

DM us on Instagram here

Returns For EU Residents

As a EU resident, you are have the right to return your item within 14 days of receipt for a full refund. This includes online orders which and orders placed at EU popups.

The security tag must be attached and intact to receive a full refund. The security tag is attached to each bag and, once removed, cannot be reattached.

In order to avoid unnecessary returns, please ensure that you carefully review the product images and description to get a clear understanding of each product's condition.

If you have any questions before placing your order, please feel free to reach out to our team.

DM us on Instagram here

How to return a package

Email us at contact@thebaglady.co and our team will further assist you. Once you are ready to return the package, we suggest that you ship the item securely and with tracking. Please note that if your order is not returned to us as an insured and trackable package, we cannot be held responsible in the case it becomes lost or damaged.

** INTERNATIONAL SHIPPING NOTICE**

Additional customs and localized taxes may apply to your order if your package is being shipped internationally.

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