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Shipping to NL? Enjoy FREE SHIPPING when you spend €500 or more.

Last updated May 19, 2023

SHIPPING & RETURNS

Shipping

Our products ship from Europe and the US. Please see each product description for confirmation on what location your product is shipping from.

For orders shipped from the US:

Standard Shipping
: $12.99 ( $20 for Hawaii, Alaska, and Puerto Rico)
Express Shipping: $39 ($45 for Hawaii, Alaska, and Puerto Rico)

Economy International
: $37 (Mexico and Canada)
International Shipping: $46
(Rest of the world)

For orders shipped from Europe:

Zone 1 Standard Shipping: €30
(Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom, Netherlands)

Zone 2 Standard Shipping: €45
(Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine)

International Shipping: €41
(Rest of the world)

INTERNATIONAL SHIPPING NOTICE

If your is order is being shipped from a different country than your delivery address, additional customs and localized taxes may apply to your order.

Please check in advance how much customs duty and other taxes will be charged in your country before you make an order and place your order only after you understand the amount.

*If you refuse delivery of your order, you may only be entitled to a refund of the product price minus any roundtrip shipping and handling fees incurred.

Returns For Non-EU residents

All products purchased in person and via our website are final sale, so please ensure that you carefully review the product images and description to get a clear understanding of each product's condition.

If you have any questions before placing your order, please feel free to reach out to our team. We are always willing to do a live video chat to share as much information about an item to give you full transparency and assure you have the most confidence in your purchase with us.

DM us on Instagram here

Returns For EU Residents

As a EU resident, you have the right to return your item within 14 days of receipt for a full refund. This includes online orders ONLY. Items purchased in person at our showroom location or any of our pop ups are not subject to a return or exchange.

The security tag must be attached and intact to receive a full refund. The security tag is attached to each bag and, once removed, cannot be reattached.

In order to avoid unnecessary returns, please ensure that you carefully review the product images and description to get a clear understanding of each product's condition.

If you have any questions before placing your order, please feel free to reach out to our team.

DM us on Instagram here

How to return a package

Email us at contact@thebaglady.co and our team will further assist you. Once you are ready to return the package, we suggest that you ship the item securely and with tracking. Please note that if your order is not returned to us as an insured and trackable package, we cannot be held responsible in the case it becomes lost or damaged.

** INTERNATIONAL SHIPPING NOTICE**

Additional customs and localized taxes may apply to your order if your package is being shipped internationally.

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